Return and Refund Policy
At SILVER TRADEIMPEX PRIVATE LIMITED, we value our customers and strive to provide high-quality agricultural products and services. This Return and Refund Policy outlines the conditions under which you can return products and request refunds.
1. Eligibility for Returns
Products must be in their original condition, unused, and with all packaging intact.
Returns must be requested within 7 days of delivery.
Certain items may be non-returnable (e.g., perishable items, seeds, fertilizers once opened, customized orders).
Proof of purchase (order number or receipt) is required for all returns.
2. How to Request a Return
To initiate a return:
Contact our customer support team at info@silvertradeimpex.com.
Provide your order number, product details, and reason for the return.
Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) if applicable.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7 business days.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
Exchanges are subject to product availability.
To exchange a product, follow the return process and specify the item you wish to receive in exchange.
5. Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at info@silvertradeimpex.com with photos and order details.
We will provide a replacement, repair, or full refund at no additional cost.
6. Shipping for Returns
Customers are responsible for return shipping unless the return is due to our error or a defective product.
We recommend using a trackable shipping service. We are not responsible for items lost in transit.
7. Contact Us
If you have questions or concerns about returns or refunds, you can reach us at:
SILVER TRADEIMPEX PRIVATE LIMITED
Email: info@silvertradeimpex.com
Phone: +917836943093
Address: Office 112 , 1st Floor, Dilkap Centre, Andheri Kurla Road, Sakinara Andheri East,
Mumbai, Maharashtra, India – 400072
