Refund & Cancellation Policy
At SILVER TRADEIMPEX PRIVATE LIMITED, we are committed to providing quality agricultural products and ensuring customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions regarding order cancellations and refunds.
1. Order Cancellation
Before Shipment
Customers may request cancellation of their order before it has been processed or shipped.
To cancel an order, please contact us as soon as possible at info@silvertradeimpex.com.
If the order has not yet been dispatched, a full refund will be issued.
After Shipment
Orders that have already been shipped cannot be cancelled.
In such cases, customers may be eligible for a return in accordance with our Return and Refund Policy.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
The order is successfully cancelled before shipment.
The product delivered is damaged, defective, or incorrect.
The product qualifies for return under our Return and Refund Policy.
The ordered product is unavailable and we are unable to fulfill the order.
Refund requests are subject to verification and approval by our team.
3. Refund Process
Once your refund request is approved, the refund will be processed to the original payment method used for the purchase.
Refunds are typically processed within 7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
4. Non-Refundable Items
The following items are generally not eligible for refunds:
Opened or used seeds, or agricultural chemicals.
Perishable agricultural products.
Customized or specially ordered products.
Products damaged due to misuse, improper storage, or customer negligence.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Email us at info@silvertradeimpex.com with your order number, product details, and clear photographs of the issue.
After verification, we will arrange a replacement, exchange, or full refund as appropriate.
6. Shipping Charges
Shipping charges are non-refundable unless the refund is due to our error, a defective product, or an incorrect shipment.
Customers are responsible for any return shipping costs unless otherwise agreed by SILVER TRADEIMPEX PRIVATE LIMITED.
7. Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
SILVER TRADEIMPEX PRIVATE LIMITED
Email: info@silvertradeimpex.com
Phone: +91 7836943093
Address: Office 112, 1st Floor, Dilkap Centre, Andheri Kurla Road, Sakinaka, Andheri East, Mumbai, Maharashtra, India – 400072
